ayakaTerms of Use
Account opening on ayaka starts with email verification, identity confirmation through our KYC process, and selection of a payment method from our eight supported options. Once verified, you can immediately deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer, and begin accessing our slot tournaments, live-dealer tables, and sportsbook markets.
Our terms set out the conditions under which we offer our services, the rules governing account management, deposit and withdrawal procedures, tournament participation, game mechanics, and dispute resolution. We designed these terms to be transparent and straightforward. When you join ayaka, you accept these conditions in full.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law before proceeding.
Account Registration and Your Responsibilities on ayaka
When you register an account on ayaka, you provide accurate contact information, a valid email address, and a secure password. We send a verification link to your email; you must click this link to confirm your account. Once confirmed, we proceed with identity verification, requiring your full legal name, date of birth, residential address, and confirmation of your payment method details. We cross-reference this information to confirm eligibility and prevent fraudulent accounts.
You are solely responsible for maintaining the confidentiality of your password and account credentials. Do not share your login details with third parties. If you discover unauthorised access to your account, notify our support team immediately. We are not liable for losses resulting from your failure to protect your password or from third-party access to your credentials due to your negligence.
Your account is personal and non-transferable. You may not sell, assign, or transfer your account to another person. If we detect account sharing, multi-accounting, or use of another person's payment method, we reserve the right to suspend your account and forfeit your balance pending investigation.
Identity verification is mandatory on ayaka
We conduct Know Your Customer (KYC) verification before your first withdrawal to confirm account ownership and prevent fraud. This is a regulatory requirement across all supported jurisdictions.
Deposits, Withdrawals, and Payment Terms
We accept deposits through eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each deposit method has its own processing window and fee structure. E-wallets typically confirm within seconds; bank transfers follow your institution's standard processing times. We do not guarantee subject to verification confirmation; however, all deposits are applied to your account balance once our payment processor confirms receipt.
Your account balance is held in a designated client account and is not commingled with our operating funds. You retain full ownership of your balance and may request withdrawal at any time, subject to our verification procedures. Withdrawals route back to the original payment method used for deposit. If you funded via mobile banking, your withdrawal request returns to local payment; if via online payment, it returns to e-wallet.
We conduct standard verification on all withdrawal requests to confirm account ownership and prevent money laundering. Our review typically completes within established processing windows depending on the payment provider's backend systems. We do not guarantee subject to verification; exact processing times depend on your bank or e-wallet provider. Once our verification clears, we initiate the withdrawal request to your payment provider. Subsequent processing times are beyond our control.
If a withdrawal request is declined by your payment provider (due to account closure, insufficient balance, or other reasons), we credit the funds back to your ayaka balance. You may then resubmit the withdrawal to an alternative payment method or contact our support team for assistance.
Bonus Terms and Tournament Conditions
We offer promotional bonuses and tournament prizes as part of our platform operations. All bonuses and tournament prize allocations are conditional and subject to terms disclosed at the time of offer. Bonuses may carry wagering requirements, game restrictions, time limits, or maximum withdrawal amounts. We disclose all bonus terms before you opt into a promotion.
Tournament prizes are awarded based on leaderboard positioning at the conclusion of each tournament window. Prizes are calculated as percentages of total tournament entry volume or as fixed allocations per tier. We announce all prize structures before each tournament begins. Prize credits are applied to your account balance and may be subject to withdrawal conditions or usage restrictions as outlined in the tournament terms.
We reserve the right to cancel, suspend, or modify any tournament or promotion at any time without notice, subject to applicable law. If we cancel a tournament in progress, participants are refunded their entry fees (if applicable) or credited with the balance of unplayed tournament spins.
Game Mechanics, Fair Play, and Random Number Generation
All games on ayaka—slot tournaments, live-dealer tables, and sportsbook markets—operate under certified random-number-generator systems. Our RNG algorithms are tested and audited by independent third parties to confirm fairness and unpredictability. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) produce results determined entirely by our RNG; outcome cannot be predicted or manipulated by players or staff.
We publish detailed paytables for every slot game, displaying all winning combinations, multiplier values, and bonus-trigger conditions. These paytables reflect the mathematical payout rates of each game. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) are conducted by trained dealers in our licensed studios and operate under standard casino rules disclosed in each game's help section.
Our sportsbook markets display odds and betting options for football (Liga 1, Piala AFF, Champions League, Premier League), badminton, MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile). Odds are updated in real time based on market movements. We reserve the right to limit bet amounts, restrict certain markets to specific users, or suspend markets at any time without notice.
We do not permit use of automated software, scripts, bots, or cheating mechanisms on ayaka. Any attempt to manipulate games, exploit system vulnerabilities, or use unauthorised tools may result in immediate account suspension and forfeiture of balance. Prohibited behaviour includes but is not limited to: multi-accounting to claim bonuses, collusion with other players in tournament play, or abuse of our platform infrastructure.
Fair play is central to ayaka. We enforce these principles rigorously across all games and markets.
Liability, Disputes, and Jurisdiction
Our platform is provided on an "as-is" basis. We do not guarantee uninterrupted service, error-free operations, or specific outcomes. We are not liable for losses resulting from server downtime, connection errors, payment provider delays, or bugs in game software. We undertake reasonable efforts to maintain service continuity, but we cannot guarantee non-specific info uptime.
If you dispute a game result, transaction, or tournament outcome, contact our support team within seven days of the incident. We investigate all disputes and review game logs, transaction records, and tournament leaderboards to reach a fair resolution. Our decision on dispute resolution is final and binding unless you pursue legal action through applicable courts.
These terms are governed by the laws applicable in the jurisdiction where our services are lawfully offered. Any legal action arising from these terms must be brought in the courts of that jurisdiction. We do not accept liability for damages beyond the amount you deposited into your account during the twelve months preceding the dispute.
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Report a dispute within seven days
Contact our support team with details of the incident, affected transaction, or game result in question.
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We investigate and document findings
We review game logs, payment records, and account history to understand the circumstances.
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We reach a resolution
We communicate our decision and reasoning to you in writing within a standard response window.
Service Restrictions and Account Suspension
We reserve the right to refuse, restrict, or suspend any account or service at any time without notice if we reasonably believe you are violating these terms, engaging in fraud, exploiting system vulnerabilities, or violating applicable law. Prohibited uses include but are not limited to: money laundering, match fixing in sportsbook markets, bonus abuse, multi-accounting, and use of unauthorised software.
If we suspend your account, we will attempt to notify you of the reason for suspension. You retain the right to withdraw your verified balance, subject to completion of any pending investigation. We will not reimburse losses resulting from suspension caused by your violation of these terms.
Our services are not available to users in jurisdictions where online gaming is prohibited by law. Players accessing ayaka from Jakarta, Surabaya, Bandung, Medan, Semarang, or other supported regions must confirm that their local laws permit use of our platform. We do not target jurisdictions where gaming is unlawful, and we accept no liability for users who access our services in violation of their local law.
Final Terms and Contact
These terms constitute the entire agreement between you and ayaka regarding your use of our platform. No other representations, promises, or communications override these written terms. We may update these terms at any time by posting a revised version on our website. Your continued use of ayaka after any revision constitutes acceptance of the updated terms. We recommend reviewing these terms regularly for changes.
If you have questions about our terms, our policies, or your account, our English-language support team is available to assist you. For general inquiries, account issues, or dispute resolution, contact us through the channels listed on our FAQ pageFor legal or compliance questions, refer to our legal noticeFor information about how we collect and use your data, please review our privacy policy
Our services are available only where local law permits. By creating an account on ayaka and accepting these terms, you represent that you have verified that access and use comply with the laws of your jurisdiction. We do not offer our services in jurisdictions where online gaming is prohibited. Users are solely responsible for ensuring compliance with their local law.
Jurisdiction, Legal Status, and User Responsibility
Service availability
We at ayaka offer our platform and all associated games, markets, and features only in jurisdictions where local law permits. We do not target any specific jurisdiction as legal or illegal; rather, we frame our service as jurisdiction-restricted. This means our platform is available to users in supported regions where online gaming and sports betting are lawfully permitted under applicable local, regional, or national legislation.
Our availability is contingent on compliance with the laws in effect at the time of your access. Legislation governing online gaming varies significantly by jurisdiction and may change at any time. We monitor legal developments in supported regions and adjust our service offerings accordingly. If a jurisdiction enacts or enforces legislation that prohibits our operations, we will cease offering services in that jurisdiction and work with affected users to facilitate account closure and balance withdrawal.
We do not represent that our services are legal in any specific jurisdiction. We do not claim to be licensed by any government body. We operate our platform under the understanding that users access our services only in jurisdictions where applicable law permits such activity. Users are solely responsible for determining the legal status of online gaming in their own jurisdiction before registering an account or accessing our platform.
Account eligibility
To open an account on ayaka, you must meet eligibility criteria set by applicable law in your jurisdiction. Eligibility typically includes age requirements established by your local legislation. We do not specify a fixed age requirement in these terms because age thresholds vary by jurisdiction. Instead, you represent that you meet all eligibility criteria required by the laws applicable to you.
During account registration and KYC verification, we collect identity information including date of birth. We verify this information to confirm that you meet eligibility requirements under applicable law. If we discover that you are ineligible to use our platform—whether due to age, jurisdictional prohibition, or other factors—we suspend your account immediately, forfeit any balance, and refer the matter to appropriate authorities if required by law.
We do not knowingly permit users who are ineligible under their jurisdiction's law to maintain accounts on ayaka. If you become ineligible after account opening due to a change in law or your personal circumstances, you must immediately close your account and cease using our platform. Continued use after ineligibility is discovered may result in account suspension, balance forfeiture, and legal referral.
Local-law responsibility
You bear sole responsibility for verifying that access and use of ayaka comply with the laws of your jurisdiction. We provide no legal advice and make no representations regarding the legality of our services in your location. Before you register an account, deposit funds, or place any wager, you must independently verify that online gaming and sports betting are lawful activities in your jurisdiction under all applicable laws—national, regional, and local.
Legislation governing online gaming is complex and varies widely. Some jurisdictions permit gaming but require licensing; others prohibit it entirely. Some jurisdictions prohibit gambling by residents but allow access from outside their borders. The legal status of your activity depends on your specific location, residency status, and the laws applicable to you. We cannot determine this for you.
If you access ayaka from a jurisdiction where online gaming is prohibited by law, you do so entirely at your own risk. We accept no liability for legal consequences resulting from your access. If local law enforcement or regulatory authorities contact you regarding your account, we cooperate fully with lawful requests and do not withhold information to protect your privacy. You are responsible for understanding and complying with your local law before and during your use of our platform.
Data and privacy scope
We collect personal data from you during account registration, identity verification, and ongoing platform use. This data includes your name, date of birth, residential address, email address, payment method details, and account activity logs. We collect this data to comply with Know Your Customer (KYC) regulations, prevent fraud and money laundering, manage your account, process payments, and provide customer support.
Your data is processed according to our privacy policyWe apply industry-standard encryption and security measures to protect your information. We do not sell your personal data to third parties for marketing purposes. We share your data only with payment providers, KYC verification services, and regulatory authorities when required by law. You have the right to request access to your data, request corrections, and request deletion subject to regulatory and legal obligations.
Data retention depends on regulatory requirements and the nature of the data. We retain account registration data and payment records for periods required by anti-money-laundering regulations and financial crime prevention laws. Identity verification documents may be retained longer to satisfy regulatory obligations. We delete data when no longer required by law, subject to our retention schedule outlined in our privacy policy.
Contact for legal inquiries
If you have legal questions, disputes, or concerns regarding our compliance with applicable law, please contact us through our support channels. General inquiries can be directed to our English-language support team via the contact methods listed on our FAQ pageFor formal legal matters, compliance inquiries, or regulatory correspondence, please use the contact details provided in our legal notice
We aim to respond to all inquiries within standard response windows, typically within business days of receipt. For urgent matters, clearly mark your communication as urgent. If you have concerns about our compliance with applicable law or believe we are operating unlawfully in your jurisdiction, please contact your local regulatory authority or law enforcement.
If you choose to pursue legal action against ayaka, you agree that such action must be brought in the courts of the jurisdiction where our services are lawfully offered. Arbitration and alternative dispute resolution may be required as a condition of account opening, depending on applicable law and the terms you accepted during registration. We retain the right to defend any legal action vigorously and to recover legal costs from you if you bring an action that we successfully defend.