ayaka Casino & Sportsbook Data Care

This page describes what we collect when you use ayaka and how we keep that data protected throughout your account lifecycle. We gather information necessary to verify your identity, process payments, detect fraud, and deliver our slot tournaments, live-dealer tables, and sportsbook markets. We process all personal data according to applicable data-protection standards and disclose exactly which third parties may access your information.

We understand that your privacy matters. Our commitment centres on transparency—we do not sell your data to advertisers, we do not share payment details with unnecessary vendors, and we do not retain information longer than required by law or our operational needs. This policy explains our practices in plain language so you understand exactly what happens to your information when you register an account, deposit funds via DANA, e-wallet, mobile banking, or local payment, and engage with our games.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law before proceeding.

What We Collect on ayaka

We collect your data in several categories. During account registration, we collect your email address, chosen password, legal name, date of birth, and residential address. We use this information to verify your eligibility and comply with know-your-customer (KYC) regulations. When you deposit funds, we collect payment method details—your OVO username, e-wallet phone number, bank account number, or mobile banking identifier—and route these to our payment processors. We never store complete card numbers or e-wallet passwords on our servers; instead, we retain tokenised references that allow us to process withdrawals without re-collecting sensitive data.

We also collect behavioural data. When you load Dragon Hatch, Aviator, Gates of Olympus, or other slot titles, we record your spins, wins, and tournament participation. We log when you access our live-dealer tables or sportsbook markets, and we timestamp your bets and deposits. This information helps us detect fraudulent activity, prevent account takeovers, and comply with auditing requirements. We store login timestamps and IP addresses to monitor account security.

We collect limited third-party data. When you use our platform from Jakarta, Surabaya, Bandung, Medan, or Semarang, our servers may detect your approximate location based on IP address. We do not sell this location data; we use it only to enforce jurisdiction-restricted access and detect suspicious login patterns.

How We Use Your Information

We use your personal data for several distinct purposes. Identity verification is our primary use—we cross-reference your name, address, and birth date against our KYC vendor to confirm eligibility and prevent underage access. Payment processing is our second use—we route your deposit and withdrawal requests to our payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank partners) and retain records to reconcile transactions and prevent money laundering.

We use behavioural data to detect fraud and account takeovers. If your account suddenly logs in from a new country or makes a withdrawal request inconsistent with your normal patterns, we flag the activity for manual review. This security measure protects your balance and ensures your account is not compromised. We also use behavioural data to calculate tournament leaderboards and allocate prizes fairly across our daily and weekly slot events.

We retain your data only as long as necessary. After you close your account, we keep payment records for statutory accounting periods (typically several years) to comply with tax and anti-money-laundering regulations. We delete your gameplay data, login history, and contact information within standard data-retention windows unless local law requires longer retention.

Third Parties and Data Sharing

We share your information with specific third parties necessary to operate ayaka. Our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) receive your payment details and are responsible for securing those details according to payment-industry standards. Our KYC vendor accesses your identity information to verify eligibility; we instruct this vendor not to use your data for any other purpose.

Our servers may sit in data centres outside your jurisdiction. We select data centres with strong data-protection practices, but data stored outside Indonesia may be subject to different privacy laws. By using ayaka, you consent to this international data transfer. We do not permit our third-party processors to sell your data or use it for marketing purposes. All third-party contracts include strict data-protection and confidentiality clauses.

We may disclose your information if required by law—for example, if law enforcement presents a court order or if local gambling regulators request compliance data. We do not voluntarily comply with such requests; instead, we notify you of the disclosure unless legal restrictions prevent notification. We cooperate with anti-money-laundering and fraud investigations to the extent required by applicable law.

Your data security is our responsibility. We encrypt sensitive information in transit and at rest, maintain access controls, and conduct regular security audits.

Cookies and Tracking Technologies

We use cookies to improve your ayaka experience. Session cookies maintain your login state while you browse our sportsbook, access slot tournaments, or load live-dealer tables. These cookies expire when you close your browser. Persistent cookies remember your language preference and account settings so you do not need to reconfigure them on each visit. We use analytics cookies to measure page traffic and identify technical errors; these cookies help us understand which games (Aviator, Sweet Bonanza, Mahjong Ways, Gates of Olympus, Fortune Tiger) attract the most players and where users experience performance issues.

We do not use cookies to track you across unrelated websites or share tracking data with advertisers. Third-party analytics services (such as basic web analytics platforms) may set cookies on our domain, but we contractually restrict these vendors from using your data for purposes beyond performance measurement. You can disable cookies in your browser settings, though doing so may impair certain ayaka features.

Your Rights and Contact Information

You have the right to access the personal data we hold about you. Submit a request through our support channels, and we will provide a copy of your information within standard processing windows. You also have the right to correct inaccurate data—if your address or payment method changes, update it immediately in your account settings. We delete your account and associated data upon request, subject to legal retention obligations (such as anti-money-laundering records that we must keep for statutory periods).

If you have questions about how we handle your data, or if you believe we have misused your information, contact our support team. Our English-language support team responds during standard business hours. You can also contact our data-protection officer for formal data-subject requests. If you are unsatisfied with our response, you may lodge a complaint with your local data-protection authority.

We may update this privacy policy as our practices evolve. We notify users of material changes via email or by displaying a notice on our platform. Your continued use of ayaka after policy updates constitutes acceptance of the revised terms. For complete information about our terms of service, please review our terms and conditionsFor legal notices and compliance information, see our legal notice page

How to Reach Us About Privacy

• Email support: Contact our English-language support team for general privacy questions.
• Account settings: Update your personal information, payment methods, and communication preferences directly in your dashboard.
• Data-subject requests: Submit formal requests for data access, correction, or deletion through our support portal.
• Complaints: If you believe we have violated your privacy rights, you may lodge a complaint with your local data-protection authority.

We remain committed to protecting your privacy and maintaining your trust as you engage with our slot tournaments, live-dealer tables, and sportsbook during Liga 1 seasons, Piala AFF fixtures, and all other ayaka events. Our privacy practices reflect our broader commitment to transparency and fair play across every aspect of our platform.